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- 24/7 support when you need it.
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- Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
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- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an e-gift card for the purchase price of your covered product. In some instances, we will replace or repair it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like Laptops, Game Consoles, TVs, Phones, and Cameras to major appliances, sporting goods, tools, toys, personal care, furniture, and more (not eligible for commercial or business use items).
- Accidents Happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
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Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
Prime Member Price
$69.98$69.98 $34.99 per count ($34.99$34.99 / count)
Ships from: Amazon Sold by: EufyHome
Regular Price
$75.99$75.99 $38.00 per count ($38.00$38.00 / count)
Ships from: Amazon Sold by: EufyHome
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eufy Security Indoor Cam C120 2-Cam Kit | 2K Security Indoor Camera | Plug-in Camera with Wi-Fi | Human and Pet AI | Works with Voice Assistants | Night Vision | Two-Way Audio | HomeBase 3 Compatible
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Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Bundles with this item
Recommended Uses For Product | Indoor Security |
Brand | eufy Security |
Connectivity Technology | Powerline |
Special Feature | Easy to Install |
Indoor/Outdoor Usage | Indoor |
About this item
- Knows Who’s There: The on-device AI instantly determines whether a human or pet is present within the camera’s view.
- The Key is in the Detail: View every event in up to 2K clarity (1080P while using HomeKit) so you see exactly what is happening inside your home.
- Communicate From Your Camera: Speak in real-time to anyone who passes via the camera’s built-in two-way audio.
- Smart Integration: Connect your Indoor Cam to Apple HomeKi, the Google Assistant, or Amazon Alexa for complete control over your surveillance.(HomeKit available via update. When opening HomeKit, users must add the device in the eufy Security app and then complete the activation process.)
- Sight at Night: Advanced night vision allows you to keep an eye on any room, even in low light settings.
There is a newer model of this item:
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Top Brand: eufy Security
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At eufy we believe all great smart home products need to be thoughtfully built from the start. From whole-home security to smart cleaning solutions, eufy's technology brings you expert protection and deep cleaning that's tailored to your lifestyle and creates human-first technology that enlivens the lives of everyone around you.
Because care is what makes a house a home, everything we build is built with care for you.
eufy, Built with Care
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Compare with similar items
This Item ![]() eufy Security Indoor Cam C120 2-Cam Kit | 2K Security Indoor Camera | Plug-in Camera with Wi-Fi | Human and Pet AI | Works with Voice Assistants | Night Vision | Two-Way Audio | HomeBase 3 Compatible | Recommendations | |||||
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | ||
Price | -8% $69.98$69.98 List Price: $75.99 | -22% $38.99$38.99 List: $49.99 | -42% $24.99$24.99 New Price: $42.99 | -40% $29.99$29.99 New Price: $49.99 | $29.99$29.99 | $34.88$34.88 |
Delivery | Get it as soon as Monday, May 5 | Get it as soon as Monday, May 5 | Get it as soon as Tuesday, May 13 | Get it as soon as Thursday, May 8 | Get it as soon as Monday, May 5 | Get it as soon as Monday, May 5 |
Customer Ratings | ||||||
Sold By | EufyHome | Tech Essentials | EufyHome | EufyHome | EufyHome | EufyHome |
power source | Corded Electric | Corded Electric | Corded Electric | Corded Electric | — | Corded Electric |
video resolution | 2K, 1080p | 1080p | 2K, 1080p | 2K, 1080p | 1080p | 2K |
wireless tech | Wi-Fi | Wi-Fi | Wi-Fi | Wi-Fi | Wi-Fi | Wi-Fi |
mounting type | Ceiling Mount | Wall Mount | Wall Mount | Wall Mount | Wall Mount | Wall Mount |
alert type | — | Motion Only | — | Motion Only | Motion Only | Motion Only |
number of channels | 2 | 4 | 2 | 2 | 2 | 1 |
low light technology | Night Color | ✓ | Night Color | Night Color | — | — |
video capture format | MPEG-4 | MPEG-4 | MPEG-4 | MPEG-4 | MPEG-4 | MP4 |
field of view | 120 degrees | 130 degrees | — | 360 degrees | — | 360 degrees |
voltage | 5 volts | 12 volts | 5 volts | 5 volts | — | — |
Product Description


Know When You Are Needed
The built-in AI notifies you of excessive noise levels so you know when your little one needs some attention.
Instant Detection
As soon as motion is detected the camera will start recording and push a notification* in case you want to see what is happening.
Activity Zones
Only receive the alerts* which matter. Customize the area in which detection takes place to suit your home.
Sight at Night
Keep an eye on any room, even in low light settings.
Communicate From Your Camera
Speak in real-time to anyone who passes via the camera’s built-in two-way audio.
Instant Mobile Alerts*
Notifies* you in seconds when suspicious motions are detected.
Dual Storage** Options
Store your data and recordings: locally with an extra SD card (not included) or in the cloud.
Recordings on the Go
Get instant access to your video footage right from your smartphone.
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Customer Reviews |
4.3 out of 5 stars 12,102
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4.4 out of 5 stars 22,055
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4.4 out of 5 stars 1,306
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4.0 out of 5 stars 223
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4.2 out of 5 stars 654
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4.4 out of 5 stars 370
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Price | $34.99$34.99 | $36.99$36.99 | $139.99$139.99 | $34.88$34.88 | $29.99$29.99 | $59.99$59.99 |
Weather Resistance | Indoor use only | Indoor use only | Indoor use only | Indoor use only | Indoor use only | Indoor use only |
Resolution | 2K | 2K | 4K UHD | 2K | 1080p | 4K UHD |
Night Vision | IR (32.8ft) | IR (32.8ft) | Recognize Faces at 30 ft | IR (26.2ft) | IR (26.2ft) | IR (32.8ft), Color (16.4ft) |
FOV | 125° | 125° | 130° | 100° | 100° | 125° |
Storage | Local**, cloud, NAS (RTSP) | Local**, cloud, NAS (RTSP) | Local**, cloud, NAS (RTSP) | Local**, cloud, NAS (RTSP) | Local**, cloud, NAS (RTSP) | Local**, cloud, NAS (RTSP) |
Included microSD Card | Not included | Not included | Not included | Not included | Not included | Not included |
Recording Method | 24/7 & Event | 24/7 & Event | 24/7 & Event | 24/7 & Event | 24/7 & Event | 24/7 & Event |
AI Detection | Human, Pet, Crying | Human, Pet, Crying | Human, Pet, Crying | Human, Motion, Audio Detection | Human, Motion, Audio Detection | Human, Pet, Audio, Crying |
Smart Integration | HomeKit, Alexa, Google Assistant | HomeKit, Alexa, Google Assistant | Alexa and Google Assistant | Alexa and Google Assistant | Alexa and Google Assistant | Homekit,Alexa,Google Assistant |
eufy Security Indoor Cam C120
Local** Security, No Monthly Fee From your newborn crying for mom, to your victory dance after a game, your personal moments are yours and yours alone. We are committed to products and services that keep your data private and secure.
Know When You Are Needed
The built-in AI notifies you of excessive noise levels so you know when your little one needs some attention.
Activity Zones
Only receive the alerts that matter. Customize the area in which detection takes place to suit your home.
Sight at Night
Advanced night vision allows you to keep an eye on any room, even in low light settings.
What’s Included:
1x eufy Security Indoor Cam, 1x USB Adapter, 1x USB Cable, 1x Mounting Bracket, 1x Screw Pack, 1x Quick Start Guide
Notes: Upgrade firmware to v.2.0.6.9 or newer.
Non-Waterproof; Requires MicroSD card (not included)
When opening HomeKit, users must add the device in the eufy Security app and then complete the activation process.
FAQ:
1. Does Indoor Cam C120 support 5GHz Wi-Fi?
No, it only supports 2.4GHz Wi-Fi connection.
2. Is Indoor Cam C120 compatible with HomeBase 3?
Yes, it is compatible with Homebase 3, however it currently only supports the storage function. BionicMind, modes, and automation are not yet supported.
*Push notifications with thumbnail previews require thumbnail preview images to be temporarily stored in the cloud.
**If you choose to use cloud-based features such as cloud storage or push notifications with thumbnail previews, videos or thumbnail previews will be sent to the cloud as needed to provide your selected features.
What's in the box
Videos
Product information
Compatible Devices | HomeBase 3, Apple HomeKit, the Google Assistant, or Amazon Alexa |
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Power Source | Corded Electric |
Connectivity Protocol | Wi-Fi |
Controller Type | Amazon Alexa |
Mounting Type | Ceiling Mount |
Video Capture Resolution | 1080p, 2K |
Color | White |
Number of Items | 2 |
Included Components | 2x eufy Security Indoor Cam, 2x USB Adapter, 2x USB Cable, 2x Mounting Bracket, 2x Screw Pack, 1x Quick Guide |
Number of Channels | 2 |
Wireless Communication Technology | Wi-Fi |
Form Factor | Cube |
Voltage | 5 Volts |
Wattage | 9 watts |
Item dimensions L x W x H | 2.24 x 2.24 x 4.11 inches |
Batteries Required? | No |
Item Weight | 0.45 Pounds |
Field Of View | 120 Degrees |
Low light technology | Night Color |
Zoom Type | Digital Zoom |
Room Type | Office, Kitchen, Bathroom, Living Room, Bedroom, Classroom, Study Room, Hallway |
Video Capture Format | MPEG-4 |
Specific Uses For Product | Surveillance |
Unit Count | 2.0 Count |
International Protection Rating | IP65 |
Control Method | Voice |
Global Trade Identification Number | 00194644181451 |
UPC | 194644181451 |
Product Dimensions | 2.24 x 2.24 x 4.11 inches |
Item Weight | 7.2 ounces |
ASIN | B089KCH58Y |
Item model number | T84031W1 |
Customer Reviews |
4.3 out of 5 stars |
Best Sellers Rank | #30 in Bullet Surveillance Cameras |
Date First Available | June 2, 2020 |
Manufacturer | Anker |
Warranty & Support
Feedback

eufy Security Indoor Cam C120 2-Cam Kit | 2K Security Indoor Camera | Plug-in Camera with Wi-Fi | Human and Pet AI | Works with Voice Assistants | Night Vision | Two-Way Audio | HomeBase 3 Compatible
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers find the security camera's picture quality impressive, with clear video and decent resolution, and appreciate that it works great without monthly fees. The camera is easy to set up, seamlessly integrating with Apple HomeKit, and customers consider it a high-quality indoor surveillance device. The sound quality receives mixed feedback - while some find the audio excellent, others report being impossible to hear. Customers report connectivity issues, with the camera occasionally dropping WiFi connections and failing to reconnect to the Eufy app. The build quality also receives mixed reviews, with some finding it rock solid while others report it failing within a year.
AI-generated from the text of customer reviews
Customers praise the camera's picture quality, describing it as very clear with decent resolution.
"...The night vision is particularly noteworthy, providing crisp black-and-white images even in low-light conditions...." Read more
"This indoor security camera has a great resolution and I instantly receive notifications for motion when the feature is enabled...." Read more
"...all motions even behind the window and doesn't miss!...The picture quality is great even without using the night vision...The App is so simple to..." Read more
"...The other worked great, easy set up, good, clear videos & sound. Helped us keep an eye on the furbabies while out of town." Read more
Customers find that the security camera works very well, with one customer specifically mentioning it performs exceptionally indoors.
"...Overall, the eufy Security Indoor Cam C120 delivers exceptional performance at an affordable price point...." Read more
"...It also works well with HomeBase 3. Highly recommended!" Read more
"...Deleted device. Added device. Restarted homebase. Still no work! Restarted wifi. Deleted device. Added device. Restarted homebase. Still no work!..." Read more
"...The other worked great, easy set up, good, clear videos & sound. Helped us keep an eye on the furbabies while out of town." Read more
Customers find the security camera to be a great value, appreciating that it has no monthly fees and comes with Wi-Fi connectivity. One customer notes that it offers better image quality at one-tenth the price, while another mentions there's no need to pay for cloud storage.
"...Indoor Cam C120 delivers exceptional performance at an affordable price point...." Read more
"...condition...I recommend this for anyone who needs an a low cost indoor security camera." Read more
"...The other worked great, easy set up, good, clear videos & sound. Helped us keep an eye on the furbabies while out of town." Read more
"...They are easy to set up and do not force you to buy the cloud storage...." Read more
Customers find the security camera easy to set up and use, noting that it seamlessly integrates with Apple HomeKit and is simple to connect.
"...Setting up the camera was straightforward...." Read more
"...It is easy to use, you just plug it in, connect it to wifi and open the Eufy app! It also works well with HomeBase 3. Highly recommended!" Read more
"...It was a cinch to setup the camera through the App which takes about 5 minutes...I placed this camera on an indoor window ledge so it faces an..." Read more
"...The other worked great, easy set up, good, clear videos & sound. Helped us keep an eye on the furbabies while out of town." Read more
Customers praise the camera's quality, describing it as a high-quality indoor security device.
"...It's a reliable choice for anyone seeking a high-quality indoor security camera." Read more
"...It is easy to use, you just plug it in, connect it to wifi and open the Eufy app! It also works well with HomeBase 3. Highly recommended!" Read more
"...That app was perfect and their cameras are outstanding but the new Google Home Nest experience is absolutely a mess now...." Read more
"...I would definitely recommend these cameras as the best middle of the road surveillance cameras, as well as the handful of other Eufy brand devices..." Read more
Customers have mixed experiences with the security camera's quality, with some finding it very good and rock solid, while others report it being very unreliable and failing within a year.
"...And as always, Amazon shipped this quickly and in perfect condition...I recommend this for anyone who needs an a low cost indoor security camera." Read more
"...After weighing the GOOD vs the BAD, the eufy system does not perform well as a home security system and I WOULD NOT RECOMMEND THIS SYSTEM...." Read more
"...The "live view" video streaming on the 2k was crisp, smooth and never choppy..." Read more
"...Using Alexa Show's to view on button push with this is very unreliable but so was the Ring. Still no two way talk...." Read more
Customers have mixed experiences with the sound quality of the security camera, with some reporting excellent audio and the ability to listen through the microphone, while others mention issues with the sound stopping or being impossible to hear.
"...And you have the option to pickup sounds or not, as well a option to capture the sound of a baby crying...." Read more
"...The eufy system cries wolf a lot. So much, that you become reluctant to have the siren on at all...." Read more
"...The other worked great, easy set up, good, clear videos & sound. Helped us keep an eye on the furbabies while out of town." Read more
"...Still no two way talk. Using the Alexas as a doorbell works well and had no issues as of yet...." Read more
Customers report multiple connectivity issues with the security camera, including dropping WiFi connections, failing to reconnect to the Eufy app, and being unable to connect to WiFi at all.
"We ordered 2 of these cameras, unfortunately one wouldn’t connect to wifi even sitting right next to the internet box...." Read more
"...Might be a problem. Connects directly to your wifi and wifi signal quality will affect video quality...." Read more
"...was quick as well, whenever I went into the camera view it connected with no problem...." Read more
"...Eufy on the other hand has no connections to outside services like IFTTT, Google Assistant, Homekit, or Alexa that allow it to switch the modes...." Read more
Reviews with images

Great cameras & picture. Sound quality poor.
Top reviews from the United States
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- Reviewed in the United States on April 24, 2025Style: CamVerified PurchaseI recently purchased the eufy Security Indoor Cam C120, and it has exceeded my expectations. This compact camera offers impressive 2K video quality, ensuring clear and detailed footage both day and night. The night vision is particularly noteworthy, providing crisp black-and-white images even in low-light conditions.
Setting up the camera was straightforward. The integration with the eufy Security app was seamless, allowing me to connect the camera to my Wi-Fi network without any issues an integrate into my Apple HomeKit.
Overall, the eufy Security Indoor Cam C120 delivers exceptional performance at an affordable price point. It's a reliable choice for anyone seeking a high-quality indoor security camera.
- Reviewed in the United States on March 13, 2025Style: CamVerified PurchaseThis indoor security camera has a great resolution and I instantly receive notifications for motion when the feature is enabled. It is easy to use, you just plug it in, connect it to wifi and open the Eufy app! It also works well with HomeBase 3. Highly recommended!
- Reviewed in the United States on May 18, 2023Style: CamVerified PurchaseAfter I had returned two different indoor security cameras for different reasons, I decided to give this Eufy Camera a try. I read some of the bad reviews after my purchase, and must say I don't really have any negatives on this camera. Although upon setting this camera up, there was one hiccup in which I wasn't able to verify my email in order to login to the app. However the Anker customer service was pretty good and they were able to manually send me an email in order for me to register and get logged into the Eufy Security App. It was a cinch to setup the camera through the App which takes about 5 minutes...I placed this camera on an indoor window ledge so it faces an outside main door to the house so I can keep an eye on packages being delivered and to see who's at the front door. The camera catches all motions even behind the window and doesn't miss!...The picture quality is great even without using the night vision...The App is so simple to use and has good features. One feature I like is that you can set detection preferences to human only, pet only and also all other motions. And you have the option to pickup sounds or not, as well a option to capture the sound of a baby crying. Once you get an alert, you can see the videos pretty quickly without much lag. I'm just glad that you do not need a subscription for this and that is why I purchased this camera! I'd like to buy another security camera to watch the inside of the house, and may buy another. And as always, Amazon shipped this quickly and in perfect condition...I recommend this for anyone who needs an a low cost indoor security camera.
5.0 out of 5 starsAfter I had returned two different indoor security cameras for different reasons, I decided to give this Eufy Camera a try. I read some of the bad reviews after my purchase, and must say I don't really have any negatives on this camera. Although upon setting this camera up, there was one hiccup in which I wasn't able to verify my email in order to login to the app. However the Anker customer service was pretty good and they were able to manually send me an email in order for me to register and get logged into the Eufy Security App. It was a cinch to setup the camera through the App which takes about 5 minutes...I placed this camera on an indoor window ledge so it faces an outside main door to the house so I can keep an eye on packages being delivered and to see who's at the front door. The camera catches all motions even behind the window and doesn't miss!...The picture quality is great even without using the night vision...The App is so simple to use and has good features. One feature I like is that you can set detection preferences to human only, pet only and also all other motions. And you have the option to pickup sounds or not, as well a option to capture the sound of a baby crying. Once you get an alert, you can see the videos pretty quickly without much lag. I'm just glad that you do not need a subscription for this and that is why I purchased this camera! I'd like to buy another security camera to watch the inside of the house, and may buy another. And as always, Amazon shipped this quickly and in perfect condition...I recommend this for anyone who needs an a low cost indoor security camera.A solid indoor camera!
Reviewed in the United States on May 18, 2023
Images in this review
- Reviewed in the United States on October 18, 2024Style: CamVerified PurchaseWe ordered 2 of these cameras, unfortunately one wouldn’t connect to wifi even sitting right next to the internet box. The other worked great, easy set up, good, clear videos & sound. Helped us keep an eye on the furbabies while out of town.
- Reviewed in the United States on March 2, 2025Style: 2-Cam KitVerified PurchaseI switched home camera brands because my existing cameras were becoming unusable. I am very happy with these so far. They are easy to set up and do not force you to buy the cloud storage. You can put an SD card in, and if you wanted the homebase, they are compatible with that as well. You can use the motion detection, smart detection, differentiate between human and pet for motion, all without having to pay extra, which is awesome. I really like this brand and these cameras so far and recommend them.
- Reviewed in the United States on September 23, 2020Style: CamVerified PurchaseThink about this: There are a lot of one star reviews for a reason. . .
UPDATE (10/04/2022):
Customer service response to the current issues:
"Unfortunately, if your order has expired its 12-month warranty, and if the device is defective, we are sorry that we are not able to arrange a replacement for you according to our warranty policy. However, we register all defects and evaluate them statistically. These statistics enable us to identify any increased defect rates or concentrated product problems, so thank you very much for letting us know about your product."
Be warned, small issues from the start with the entire eufy system only to have it breakdown after 2 years. And nothing can be done about it with customer service.
DO NOT BUY THIS SYSTEM!
UPDATE (09/29/2022):
This eufy system has gone from bad to worse. Battery low, so cam 2c charged. Last charge hardly lasted long at all. Now camera, after fully charged, unable to play live video.
Deleted device. Added device. Restarted homebase. Still no work! Restarted wifi. Deleted device. Added device. Restarted homebase. Still no work! Deleted device. Now UNABLE TO ADD DEVICE! After multiple tries Still unable to add device. Restarted everything. STILL UNABLE TO ADD DEVICE!
This has gone from bad to worse. There is always some issue that happens with this eufy system. It's horrible and frustrating. So damn disappointed with eufy.
DO NOT BUY ANY OF THEIR PRODUCTS!
UPDATE (12/16/2020):
Have had the system for approximately three months. Also purchased indoor cameras a few weeks after first purchase. Problems still occurring but past time period to initiate refund. Contacted Eufy customer support on numerous occasions who suggested different settings and system upgrades but errors still occurring even with various adjustment settings. Customer support responds with the same excuse that their tech team is working on the issues. Thought that it could possibly be the 2C cameras that were defective and, in one email, offered to send replacements. Then, in another reply, offered to send a Pan/Tilt indoor camera as a replacement. It was a nice offer, but the issues are with the outdoor 2C cameras and not with the indoor cameras at all. In one reply, customer support offered a $25 refund for the unsolved issues. $25?! That was insulting.
DO NOT PURCHASE THIS SYSTEM!
I cannot stress that enough. Poor system. Multiple false alarm issues. Dysfunctional Zone feature. Inconsistent notifications (sometimes it will capture a person, sometimes it won't). Faulty AI. Horrible customer support.
DO NOT PURCHASE THIS SYSTEM!
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THE GOOD:
Camera has decent image quality. Set up fairly simple.
Battery powered 2C camera will last a few months as long as AI does not filter out too many events.
Will record and store events locally (no subscription fees).
THE BAD:
AI will detect numerous false detections (ex: shadows detected as human faces). No matter how you adjust the sensitivity or activity zones the system will give frequent false alarms of shadows presenting as a human. Very distracting. Also, how would you pay attention to a REAL alert when you are constantly bombarded with false alarms. The eufy system cries wolf a lot. So much, that you become reluctant to have the siren on at all.
Activities Zones that are set up are useless. Basically, you get a set of colored rectangles on your app while eufy still detects outside of those zones (which also drains the battery). And the zones that are set up are inconsistent when detecting movement (same problem as other reviews). Sometimes you will get a notification and sometimes you won't. Adjusting the sensitivity level higher does not help with the inconsistent notifications. It does, however, help with catching more activity outside the established zone.
Indoor cams require a micro SD card to record events. Otherwise it is just a camera. Would be better if the indoor cam could link up with the Homebase2 and store recordings there. Would also be better if the Homebase2 had a micro SD storage slot instead.
Geofencing does not work at all for multiple users. Even with one person in the zone while one is out of the zone eufy will change the security system to "Away". Geofencing will also place a family member "out of the zone" even if that person hasn't left the zone all day. Geofencing is also inconsistent across different units. One indoor camera will report a different status than the home system (Homebase2). Have reported issue to eufy support. They have responded fairly quickly, however the system updates that were provided did not solve the problem. After reading the eufy forums, the Geofencing issue has been a problem for a long time and it has not been resolved.
After weighing the GOOD vs the BAD, the eufy system does not perform well as a home security system and I WOULD NOT RECOMMEND THIS SYSTEM. It will not provide adequate security protection.
1.0 out of 5 starsThink about this: There are a lot of one star reviews for a reason. . .DO NOT PURCHASE: Not the best security system with various flaws
Reviewed in the United States on September 23, 2020
UPDATE (10/04/2022):
Customer service response to the current issues:
"Unfortunately, if your order has expired its 12-month warranty, and if the device is defective, we are sorry that we are not able to arrange a replacement for you according to our warranty policy. However, we register all defects and evaluate them statistically. These statistics enable us to identify any increased defect rates or concentrated product problems, so thank you very much for letting us know about your product."
Be warned, small issues from the start with the entire eufy system only to have it breakdown after 2 years. And nothing can be done about it with customer service.
DO NOT BUY THIS SYSTEM!
UPDATE (09/29/2022):
This eufy system has gone from bad to worse. Battery low, so cam 2c charged. Last charge hardly lasted long at all. Now camera, after fully charged, unable to play live video.
Deleted device. Added device. Restarted homebase. Still no work! Restarted wifi. Deleted device. Added device. Restarted homebase. Still no work! Deleted device. Now UNABLE TO ADD DEVICE! After multiple tries Still unable to add device. Restarted everything. STILL UNABLE TO ADD DEVICE!
This has gone from bad to worse. There is always some issue that happens with this eufy system. It's horrible and frustrating. So damn disappointed with eufy.
DO NOT BUY ANY OF THEIR PRODUCTS!
UPDATE (12/16/2020):
Have had the system for approximately three months. Also purchased indoor cameras a few weeks after first purchase. Problems still occurring but past time period to initiate refund. Contacted Eufy customer support on numerous occasions who suggested different settings and system upgrades but errors still occurring even with various adjustment settings. Customer support responds with the same excuse that their tech team is working on the issues. Thought that it could possibly be the 2C cameras that were defective and, in one email, offered to send replacements. Then, in another reply, offered to send a Pan/Tilt indoor camera as a replacement. It was a nice offer, but the issues are with the outdoor 2C cameras and not with the indoor cameras at all. In one reply, customer support offered a $25 refund for the unsolved issues. $25?! That was insulting.
DO NOT PURCHASE THIS SYSTEM!
I cannot stress that enough. Poor system. Multiple false alarm issues. Dysfunctional Zone feature. Inconsistent notifications (sometimes it will capture a person, sometimes it won't). Faulty AI. Horrible customer support.
DO NOT PURCHASE THIS SYSTEM!
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THE GOOD:
Camera has decent image quality. Set up fairly simple.
Battery powered 2C camera will last a few months as long as AI does not filter out too many events.
Will record and store events locally (no subscription fees).
THE BAD:
AI will detect numerous false detections (ex: shadows detected as human faces). No matter how you adjust the sensitivity or activity zones the system will give frequent false alarms of shadows presenting as a human. Very distracting. Also, how would you pay attention to a REAL alert when you are constantly bombarded with false alarms. The eufy system cries wolf a lot. So much, that you become reluctant to have the siren on at all.
Activities Zones that are set up are useless. Basically, you get a set of colored rectangles on your app while eufy still detects outside of those zones (which also drains the battery). And the zones that are set up are inconsistent when detecting movement (same problem as other reviews). Sometimes you will get a notification and sometimes you won't. Adjusting the sensitivity level higher does not help with the inconsistent notifications. It does, however, help with catching more activity outside the established zone.
Indoor cams require a micro SD card to record events. Otherwise it is just a camera. Would be better if the indoor cam could link up with the Homebase2 and store recordings there. Would also be better if the Homebase2 had a micro SD storage slot instead.
Geofencing does not work at all for multiple users. Even with one person in the zone while one is out of the zone eufy will change the security system to "Away". Geofencing will also place a family member "out of the zone" even if that person hasn't left the zone all day. Geofencing is also inconsistent across different units. One indoor camera will report a different status than the home system (Homebase2). Have reported issue to eufy support. They have responded fairly quickly, however the system updates that were provided did not solve the problem. After reading the eufy forums, the Geofencing issue has been a problem for a long time and it has not been resolved.
After weighing the GOOD vs the BAD, the eufy system does not perform well as a home security system and I WOULD NOT RECOMMEND THIS SYSTEM. It will not provide adequate security protection.
Images in this review
- Reviewed in the United States on April 10, 2025Style: CamVerified PurchaseVery versatile, great size. Picture and sound quality is great and very flexible as far as playback You can do playback a video scroll through it You can go frame by frame or just click on a particular event. This is our first indoor Eufy after installing four different exterior cameras.
Doesn't require any kind of home base or subscription. We did put in a microSD card
Top reviews from other countries
-
Ibrahim AReviewed in Saudi Arabia on December 3, 2024
5.0 out of 5 stars عملية للاطفال
Style: CamVerified Purchaseممتازة للاطفال، متوافقه مع انظمة ابل، لاتحتاج اشتراك
- RDRPReviewed in Australia on February 19, 2025
5.0 out of 5 stars Great value and easy to use product
Style: 2-Cam KitVerified PurchaseGreat value and easy to use product
- Ralph C. MartinReviewed in the United Arab Emirates on December 7, 2022
5.0 out of 5 stars Absolutly good!
Style: CamVerified PurchaseThis camera is easy to install and has an amazin quality!
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Wilberth R.Reviewed in Mexico on March 15, 2023
5.0 out of 5 stars No tiene funcion de hablar en homekit
Style: 2-Cam KitVerified PurchaseEn homekit no aparece boton para hablar.
- Luffy ReviewsReviewed in the United Kingdom on January 5, 2025
4.0 out of 5 stars Nice indoor security camera system.
Style: 2-Cam KitVerified PurchaseHave been really impressed with this indoor security camera system. Despite being compact in size it produces good image quality, working well with the Eufy app. Been impressed with both the night vision as well as the motion detection being sharp and snappy.
Pretty much does everything I want the only thing that I found lacking is the speaker that this camera has. So the microphone is clear, but the speaker itself is very quiet. This camera does have the ability to sound an alarm when motion is detected but it's not good enough in terms of scaring away anyone. As a result, I found that the two ways talk system doesn't quite work well with this camera because it's quite difficult to hear.
But other than that perfect security camera system for my needs but obviously if the two way talk and speaker is important for you then maybe another option would be better.
Hope you found my review helpful.